A reader reports on a recent horrible experience in attempting to renew their car registration. We would like to emphasize that this person made an extreme effort to comply with the law, but ran into numerous roadblocks.
Person received a $50 parking ticket in July 2017, paid the ticket 31 days later, was charged a $10 late payment fee, for a total payment of $60. It was considered late after 30 days, so only 1 day late.
December 2018, person went to a CESCO site as listed on DTOP to renew their annual car registration sticker, known as the “marbete.”
Dirección Física: Antiguo Edificio Baxter Bo. San Antón Carr. 887 Esq. 848, Km. 8 Hm. 4 Carolina, PR 00985
Dirección Postal: P.O. Box 41243 Minillas Station San Juan, PR 00940-1243
Teléfono: (787)757-4151 Directo
(787) 757-5141 Fax
Horario: L-J= 7:30am-6:00pm
S = 9:00-1:00pm
While this location is listed on DTOP’s own website, this location has been closed for OVER 4 years. Why direct people to go to a location that is no longer open for business!?!? Furthermore, when person tried to call the listed phone numbers, no one answered the phone. Day 1 wasted.
Next the person was told they could go to any bank to buy the marbete. They went to 2 banks where one said their electronic system was down and the bank said they ran out of forms. At the second bank, they were told they couldn’t buy the marbete anyway because there was a $50 fine on their record. This was the same fine that the person had paid off the previous year and had a receipt to prove it. This person was also upset that when they paid their fine in July 2017, they were charged an extra $10 late fee for a total of $60, yet it showed $50 due on the registration paperwork. So, not only did the person pay off their $50 fine and an extra $10 that wasn’t required, the fine never was removed from their record. Day 2 wasted.
The person found the correct location for CESCO as
Oficina Cesco: Metropolitano
Dirección Física: Puerto Rico Industrial Park, Marginal Carr. KL 12.0 HM 5, Lote 9 Bo. Canovanillas, Carolina PR 00985
Télefono: (787) 757-4151
Horario: Lunes a Viernes de 7:30 a.m. a 6:00 p.m. Viernes de 7:30 a.m. a 5:00 p.m.Sábados de 9:00 a.m. a 1:00 p.m.
However, when they went to the second CESCO office on Saturday, they were told that the people who could remove the fines that were already paid from their record, could not complete this task, since those government employees don’t work on Saturdays. This person asked to speak to the director at this CESCO office to relay their experience, but a worker who went to get the director said the director refused to speak with them, bringing back a blank sheet of paper saying the director needed their comments in writing. This director should be fired for having such an uncaring attitude, unwilling to listen to feedback. Day 3 wasted.
Furthermore, this person is not only driving with an expired registration, but also driving without insurance, since the system is making it unduly burdensome and cumbersome in their attempts to comply with the law. This person said the car insurance company wouldn’t allow them to insure the vehicle until AFTER the registration is renewed. Nor could they buy the required minimum $4000 liability insurance for $99 from a gas station inspection location that sells the marbetes, due to the $50 fine that they paid over a year ago still being on their record.
So, is it true as the government slogan goes, “Puerto Rico does it better?” If “it” means wasting your time, being inefficient, then yes.
What should be done to fix these types of problems in PR?