When you go, you first stand in the Information line to give a paper ticket with your number on it. Then you watch a screen and/or listen for your number to be called. One big inadequacy is that there is no estimated time for when your number will be called. Sometimes you will end up waiting ALL DAY. If an estimate was given, then you could go to lunch, shopping, or complete other tasks. The waiting times and the process and procedures are intolerable.
What has been your experience when going to the PR DMV?